Collections Officer

Life at PICA Group

We asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we’re Making a Difference every day, your career journey provides Challenge and Growth, and you’ll enjoy our PICA Perks.

About the role

We are on the lookout for a super organised and dedicated Collections Officer to join our Kemps Petersons Receivables team in Sydney CBD. This role is a full-time permanent position. Reporting to the Team Leader, you will be responsible for collecting debt referred by our clients whilst complying with the Australian Debt Collection guidelines.

Objectives

• Analyse client accounts to negotiate payment of outstanding debt.
• Build and maintain strong client relationships.
• Negotiate and monitor payment plans.
• Report statuses to clients on progress matters.
• Carry out internal or external investigations to locate debtors as required.
• Manage missed debtor payments and issues related notices.
• Maintain accurate account records ensuring all customer information is up to date.

  
About you

• Ideally you will have 2-3 years’ experience in a similar all-rounder role in debt collection or AR, but if not, the right attitude and willingness to learn and grow will set you apart from the rest!
• You’re known for outstanding client service and communication skills (written & verbal)
• You can professionally and sensitively deal with clients and third parties
• You have an eye for detail and exceptional time management skills
• If you want to be the “glue” for our tribe and are a genuinely a nice person who is always willing to pitch in when the chips are down, then we will consider you!

We are a hardworking team, who pride ourselves on being loyal, supportive and we always work with the highest integrity.

What we can offer you! 

• Flexibility – Hybrid work schedules working from home five days each fortnight
• A Day Off – On your birthday because you deserve it!
• Benefits - Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.

About Us

If you haven’t heard of PICA Group, check us out: http://picagroup.com.au/, I think you’ll be impressed.  We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania.  We’re undergoing an exciting transformation, investing heavily in new products, technology and people initiatives – it’s a great time to join. Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.6 star rating is nothing to sneeze at.

How to apply: 

If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/

https://picagroup.com.au/

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.