Snowsports - Scheduler - 2025 - QT
Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.
Your role as a Snowsports Scheduler will be manging all scheduling, work allocation, instructor and guest management using our Intouch Elevate Scheduling tool.
booking private coaching, group lessons, workshops and programmes. We have a relentless focus on making it easy to book and purchase through our online sales channels and enabling guests to connect easily with their instructor/s on snow.
We are looking for some pretty special schedulers!
About the Role
You’ll be based at one of our mountains in the Snowsports environment, reporting directly to Head of Snowsports – Revenue Operations.
Primary focus is to optimise online availability for guests to book in and maximise the work available to instructors daily across both mountains.
Being adaptable to constantly changing information and environments as well as being an effective communicator within a team is essential.
Systems:
You’ll have experience using and programming in python, comfortable managing multiple data sources and insights.
You’ll be detail oriented and able to maintain a relentless focus on managing a busy Snowsports School booking and instructor scheduling system.
Your role is to provide Operational Leads with the most accurate and up to date information to manage on-snow operations effectively.
Responsiveness:
You’ll be a quick thinker, problem solver and able to work collaboratively across multiple teams with the purpose of delivering an exceptional guest and instructor experience.
Key KPIs:
- Maintain optimal online availability of lessons daily and long term (across season)
- Make decisions which maximise revenue, yield, and guest retention
- Make decisions which use instructor labour in the most efficient way possible at the same time ensuring guests receive the highest quality lesson experiences possible
- Snowsports Schedulers report directly to Head of RevOps and this team is responsible for all advanced scheduling of instructors and planning across season, prior to mountain openings. During the operational season Schedulers manage any updates to daily instructor and guest allocations for group lessons, privates, multiday programmes and schools. Performance Academy scheduling will be managed separately.
About You
- Experienced in technology, programming, revenue management, scheduling and commercial activity.
- Excellent communicator - you’ll be advising Snowsports operations on what to expect each day.
Skills and Qualifications
- Tertiary level degree in information systems, IT, software engineering or similar
- Previous instructing or coaching experience an advantage but not essential.
- Experience with managing complex, ever changing environments.
- ‘Unflappable’ in at times chaotic disrupt scenarios.
Further Information
- We require Snowsports Schedulers to start early April or early May. You will need to be on the ground with accommodation in Queenstown to start on contracted date. Depending on your base location the scheduler roles will finish between 28 September and 13 October 2025.
- In order to prepare you for success you will complete Snowsports online onboarding prior to commencing your role, to fully understand the Snowsports environment.
As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we’ve pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers)
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
- 3 Peak winter season pass (Full Time crew)
- Discounted day passes at other ski areas
- Transport to/from mountains.
- Fantastic wellbeing support for all staff
- Nutritional hot crew meals each day (Discounted)
- Discounts at many local eateries, bars, breweries and retail outlets
- Discounts on mountain
- Regularly organised social activities off mountain
- Cool recognition programmes with prizes
- Earn and learn – free ski lessons (Full Time crew)
Other details
- Job Family Default
- Pay Type Hourly
- Queenstown 9300, New Zealand