Hotel General Manager

It’s an exciting time to be at TFE Hotels! We’re certainly going places and to support our expanding portfolio across New Zealand with our recent exciting partnership with Heritage Hotels, we’re on the lookout for a Hotel General Manager to lead our team at the Rendezvous Heritage Hotel Queenstown

Overlooking the Remarkable Mountain range and rising from the waters of Lake Wakatipu, the Rendezvous Heritage Hotel Queenstown offers 175 rooms, 7 conference rooms and a restaurant and bar.

About the role:

Reporting to the Director of Operations NZ, and with you at the helm as mentor and coach, the thing that sets you apart is your passion for people and your exceptional service that knows no bounds. It’s what makes you tick, and others gravitate towards you.  

You embrace the ‘big picture’, without losing sight of financial targets and strategic goals. You’re the proverbial rainmaker where the sun always shines. 

Key Responsibilities include (but not limited to):

• Oversee the daily operations and performance of the hotel including all departments and team members, ensuring smooth running and exemplary guest service
• Implement strategies relevant to cost minimisation, productivity maximisation and guest satisfaction
• Conduct development and performance reviews, identifying key team members for further development and structured career pathing
• Prepare and review budgets and forecasts, managing and chasing debtors, overseeing orders, and conducting audits within company policy and procedures.  
• Drive increased F&B, MICE and C&E revenue to exceed budgets and KPI’s.

About You:

• Minimum 6+ years’ experience as a hotel resort general manager, with either current or previous New Zealand experience (175+ keys, MICE, C&E and F&B)
• An inspirational leader with experience leading a team in a customer service environment
• Thorough understanding of all areas of hospitality business operations, with strong financial acumen
• Demonstrated experience implementing strategies and driving growth
• Strong F&B experience, with the ability to grow and develop new products.
• High level of MICE and C&E experience with demonstrated examples of exceeding KPI’s.
• High standards of attention to detail and communication (written & verbal)
• Exceptional stakeholder and owner engagement.
• Excellent grooming and personal presentation
• You must have Working Rights for New Zealand

Why TFE Hotels (perks):

• Supportive, friendly team and company culture
• Global hotel discounts for you and your family and friends
• Travel and wellness discounts
• Paid Birthday leave to celebrate the day and eat cake
• Food and Beverage discounts at our cool bars with amazing views
• Leave options to attend to the things in life that are important to you
• Paid parental leave
• International exchange opportunities.
• Learning, development, and career progression
• Community - Giving back out there, feels extra good here
• Recognition with your chance to shine

At TFE Hotels, we recognise and celebrate your uniqueness, and promise to give more back. 

Are you ready to shine? We’ll help you find more. You deserve it. So, dive in and find more as part of our leadership team at TFE Hotels!