Night Auditor

Hourly Wage:                      $23.15 to $26.50 per hour

Employment Status:       Full-time (30+ hours per week)

Employment Type:          Permanent

Place of Work:                 Rendezvous Hotel Heritage Queenstown

Queenstown – Known as the “Adventure City”, Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy jumping and skiing. Located on the shores of Lake Wakatipu, explore a scenic hike offering views of the Southern Alps.  

Purpose

As Night Auditor, you’re responsible for cashiering, allocations, check-ins and check-outs and attending to general customer enquiries during the overnight operation. It is the responsibility of the Night Auditor to ensure that the day-to-day operations audits balance.

Primary Responsibilities

• Act as a representative of the hotel and be responsible for the hotel operationally in the absence of the Heads of Department and General/Hotel Manager.
• Actively contribute to the attainment of hotel objectives and targets as outlined by your manager.
• Greet guests by name where possible and ensure a smooth check-in/check-out process for the hotel.
• Responsible for account queries, register audits for shift, shift closing and account adjustments for the shift.
• Must ensure month-end activities are handled correctly.
• Responsible for completing and maintaining the Night Audit process and the daily balancing of the day's transactions within the hotel.
• Responsible for the daily compilation and distribution of requested reports to department heads.
• Deal with difficult guests and or situations and strive for a win-win outcome.
• Maintain effective communication at the end of shift to ensure a smooth transition for the next shift.
• Assist in training new team members with the management team.
• Responsible for ensuring all telephone, internet, movie, and chargeback charges are posted correctly.
• Responsible for the upkeep and maintenance of the lobby, reception area and the front of the building.
• Assist and action any guest queries relating to housekeeping and maintenance when required.
• Program and execute wake-up calls, collect room service breakfast orders, and distribute daily newspapers.
• Perform any other reasonable task or instruction as directed by management or a representative of management.
• Ensure the orderly and clutter-free appearance of the front desk and assist in maintaining the immaculate physical appearance of the hotel lobby.
• Maintain clear and concise communications with all departments and management regarding special requests, guest requirements, and general hotel events.
• Assist with room service preparation and deliveries when required.
• Park and retrieve guest vehicles and perform other porter duties as required.
• This isn’t an exhaustive list – your Manager may have other reasonable tasks or instructions on occasion

Skills, Experience and Responsibilities

• You hold formal qualifications in Business Accounting/Finance (tertiary or vocational qualifications) is preferred
• You have work experience relevant to the role, including experience in hotels or multi-departmental operations
• You’re no stranger to the industry with one year of experience in Hotels, retail or similar
• You can physically meet the demands for this role including constant standing, frequent computer and phone use involving repetitive and sustained use of the upper limbs and occasional lifting, pushing and moving of objects up to 20 kgs
• You’re tech-savvy and proficient in using Microsoft Office 365, Property Management System and Customer Relationship Management database
• Immaculately presented – you have exceptional grooming and always wear the appropriate uniform and name badge, with pride! You make sure your team always look the part too. 
• Exceptional communication skills - Multilingual would be viewed as an advantage, with spoken and written English at a proficient level. 
• Shift work will be required on a rotating roster and include night shifts. Flexibility is a must.