Food and Beverage Supervisor

Hourly Wage:                    $26.75 to $29.66 per hour

Employment Status:       Full-time (30+ hours per week)

Employment Type:          Permanent

Places of Work:                Queenstown, New Zealand

Known as the “Adventure City”, Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy jumping and skiing. Located on the shores of Lake Wakatipu, explore a scenic hike offering views of the Southern Alps. 

Purpose

As the Food and Beverage Supervisor, you free pour exceptional guest service! You demonstrate care and attention to detail in a fast-paced environment, setting the example for the Food and Beverage team, to ensure every guest feels right at home whether they’re dining in our restaurant, ordering room service, or attending a conference or event. You bring every dining experience to life! You lead by example, demonstrating care and attention to detail in a fast-paced environment, to ensure every guest feels right at home whether they’re dining in our restaurant, ordering room service or attending a conference or event.

You’re a natural-born leader, taking charge of day-to-day Food and Beverage café operations, to ensure each service period runs smoothly and hotel processes, stock control, and quality standards are executed like fine art.

Primary Responsibilities

• With you on shift, you support all aspects of F&B operations and processes to run smoothly
• With a hands-on approach, you set the example for your team, driving exceptional guest service, quality standards, sequence of service and immaculate grooming and presentation
• Guests are delighted by you and your team upon entry, being personally greeted and seated promptly and you ensure their needs are met (and exceeded) by you or a team member timely and efficiently, whether it be table service, order taking, table clearing and prompt and accurate cashiering
• The booking management system is organised and maintained for both current and future bookings
• With your eagle eye for detail, the stock management system is managed according to process
• Each shift, you ensure all venue opening and closing checklist items are completed accordingly and timely
• Guest feedback is of utmost importance to you and the outlet’s continual improvement and you encourage team members to gather feedback at every opportunity
• You support in the effective handling of guest complaints, always with a smile, escalating to your Manager as needed
• You’re somewhat of a technology whiz, managing the Point of Sale system to update items, prices, logins and troubleshoot issues
• Teamwork makes the dream work – you support all aspects of Conferences and Events, from day to day management, and communications to ensuring floor members assist when needed
• You have exceptional product knowledge and keep abreast of the latest menu updates, trends, food & beverage pairings and more – and you share your knowledge with your team to help guide their service delivery
• On the job training of team members occurs on a daily basis and you’re actively involved in the induction and onboarding of new starters and cross-training / upskilling existing team members
• You drive team engagement, fostering a positive and enjoyable workplace culture within the outlet as well as more broadly within the hotel
• You drive and deliver best practice throughout the outlet and challenge the process by consistently exploring new methods to enhance product and service efficiency
• Keep consistent and open communication lines in with all relevant departments across the hotel
• Keep your Manager informed of any problems and unusual matters
• Cleanliness and tidiness are a priority – you keep the F&B outlet looking immaculate
• This isn’t an exhaustive list – your Manager may have other reasonable tasks, projects or instructions on occasion.

Skills, Experience and Requirements

• You hold a current Responsible Service of Alcohol (RSA) and Food Handlers Certificate
• You have strong experience in food & beverage and demonstrated leadership potential
• Demonstrable expertise in facilitating general food and beverage procedures and processes, and general operational activities
• You have experience using Point of Sale system and executing sequence of service
• You possess strong food & beverage, coffee, wine and cocktail knowledge
• You can physically meet the demands for this role including constant standing & walking, frequent lifting and moving of objects up to 20 kgs (Hotel based)
• Immaculately presented – you have exceptional grooming and always wear the appropriate uniform and name badge, with pride! You make sure your team always look the part too.
• Exceptional communication skills - Multilingual would be viewed as an advantage, with spoken and written English at a proficient level.
• Shift work will be required on a rotating roster and may include late shifts. Flexibility is a must.