Housekeeping Supervisor

Hourly Wage:                    $27.25 to $29.66 per hour

Employment Status:       Full-time (30+ hours per week)

Employment Type:          Permanent

Places of Work:                Queenstown, New Zealand

Known as the “Adventure City”, Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy jumping and skiing. Located on the shores of Lake Wakatipu, explore a scenic hike offering views of the Southern Alps. 

Purpose

As Housekeeping Supervisor, you’ll seamlessly keep our guestrooms shimmering and our housekeeping team humming. Delegating and leading by example, you’re the expert when it comes to taking care of business (and your team!), with a smile. There’s nothing you can’t turn your hand to, ensuring smooth passage of daily housekeeping.  you coordinate the team to attend to guest rooms and conduct all general cleaning, allocating duties as required, ensuring utmost efficiency and alignment to policy and procedure. You move fast, think faster and rarely break a sweat under pressure, whether providing professional customer service, supporting your team or multitasking.

Primary Responsibilities

• No surface goes unturned when you’re on shift – you coordinate the team to attend to guest rooms and conduct all general cleaning - bathtubs, showers, toilets, sinks, walls, mirrors, tiles, floor surfaces 
• You allocate duties as required, ensuring utmost efficiency and alignment to policy and procedure 
• Linen is stripped and changed and beds made immaculately, according to brand standard  
• All furniture, pictures, drawers, mini bar, window ledges and shelves are dusted thoroughly 
• The entire room is vacuumed, mopped as needed and rubbish emptied as well as common areas (corridors)  
• All amenities, linen and supplies in guest rooms are replenished  
• You ensure all electronic devices and lights are functioning correctly and notify maintenance of any required repairs 
• Working systematically, you ensure the established quota of guest rooms are cleaned in record time  
• With your eagle eye for detail, you examine and quality control rooms, ensuring they are cleaned to standard 
• You release rooms to front office as and when required and in a timely manner, to enable check-ins 
• You check guest rooms and public areas to determine need for repairs or replacement of furniture or equipment and liaise with your manager on this 
• With you on hand, guests requests are attended to promptly and efficiently and always with a smile 
• You audit all VIP rooms prior to the guests’ arrival and guarantee all special guest requests are actioned 
• You’re the first point of escalation for any guest complaints, resolving these professionally and timely and where necessary, you escalate to your manager 
• Under your watch, the housekeeping trolley and equipment, storeroom and chemical room are maintained, replenished and kept neat and tidy 
• You keep an eye on all stock levels to ensure adequate supplies are available for the smooth operation of the team and department and you happily assist in issuing supplies, uniforms and equipment to team members 
• You maintain an up-to-date guest history and ensure the latest information is retained in the system. 
• You’re big on confidentiality and privacy – you ensure the security and care of guest belongings and hotel property.  Any suspicious happenings are reported to your supervisor or manager immediately 
• Health and safety is key – you’re always on the look out for any hazards which should be reported timely, and ensure all work health and safety procedures and policies are followed 
• Your communication is unrivalled, and you always provide a clear and concise information to others as needed and during shift handover  
• Daily briefings are led by you so all team members are aware of hotel activities including; VIPs in House, group movement, promotional activity, guest feedback, product knowledge 
• You drive team engagement, fostering a positive and enjoyable workplace culture within throughout the hotel 
• You’re big on team development, coaching and training the team in expected brand and service standards and onboarding new team members 
• You support your Manager with reviewing departmental policies and procedures and assisting with administrative activities such as rostering 
• Keep your Manager informed of any problems and unusual matters 
• This isn’t an exhaustive list – your Manager may have other reasonable tasks, projects or instructions on occasion 

Skills, Experience and requirements

• You have (ideally) 1-2 years’ experience in a similar role in a similar size property  
• You have high level attention to detail with ability to thorough and accurately focus on all elements of a task or situation, to ensure precise examination.
• You have previous experience supervising others and leading a team demonstrating expertise in facilitating general housekeeping procedures and processes.
• You can physically meet the demands for this role, including: 

• Frequent kneeling, bending and squatting  
• Frequent standing and walking 
• Overhead reaching and frequent upper limb movements  
• Climbing steps and ladders 
• Frequent push/pull various items such cleaning supplies, furniture and housekeeping trolley 
• Frequent gripping and lifting (from floor to waist height and vice versa) and carrying equipment (< 20kg) 

• Occasional fine motor skills and hand dexterity to operate devices as well as answering and placing phone calls 
• Immaculately presented – you have exceptional grooming and always wear the appropriate uniform and name badge, with pride! You make sure your team always look the part too.
• Exceptional communication skills - Multilingual would be viewed as an advantage, with spoken and written English at a proficient level.