Receptionist

Set on the scenic slopes of Ben Lomond Mountain (Te-taumata-o-Hakitekura), Rendezvous Heritage Hotel Queenstown offers alpine charm and breathtaking views of Lake Wakatipu, The Remarkables, and iconic peaks.

About the Role.

As a receptionist, you’ll love putting others first and you’re smiling when they are – you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal.   We value people with authentic charisma, celebrate the uniqueness of every team member and are big on sharing the rewards. 

 Key Responsibilities include:

• Process check-in and check-out procedures, verifying guest information and issuing room keys. 
• Answer guest enquiries and address their needs and requests. 
• Handle guest complaints and escalate issues to supervisors when necessary. 
• Provide information about hotel services, amenities, and local attractions
• Manage and update guest accounts. 

• Take and confirm room reservations, either by phone or in person. 
• Process payments for hotel services and verify credit card information

About You:

• Previous experience in a similar role within a hotel environment is highly desirable
• Immaculate grooming, personal presentation and a positive attitude
• Working knowledge of a Property Management System (desirable)
• Proven consistent high-level delivery of customer service.
• Strong communication skills (written and verbal/fluent in English)
• Available for a mixture of AM & PM shifts and weekends
• Full permanent working rights for New Zealand

Why TFE Hotels (perks):

• Supportive, friendly team and company culture
• Global hotel discounts for you and your family and friends 
• Travel and wellness discounts 
• Paid Birthday leave to celebrate the day and eat cake 
• Food and Beverage discounts at our cool bars with amazing views
• Leave options to attend to the things in life that are important to you
• Paid parental leave 
• International exchange opportunities
• Learning, development and career progression 
• Community - Giving back out there, feels extra good here 
• Recognition with your chance to shine 

Like you, we nurture and celebrate the passionate and the talented, and we promise to give more back. So, dive in and find more as part of our team at TFE Hotels!