Duty Manager

It’s an exciting time to be at TFE Hotels! We’re certainly going places and to support our expanding portfolio across New Zealand with our recent exciting partnership with Heritage Hotels, we’re on the lookout for a full-time Duty Manager.

Set on the scenic slopes of Ben Lomond Mountain (Te-taumata-o-Hakitekura), Rendezvous Heritage Hotel Queenstown offers alpine charm and breathtaking views of Lake Wakatipu, The Remarkables, and iconic peaks.

About the role:

As the Duty Manager, you will lead the dynamic Front Office team with the “hands-on” day-to-day operations and the delivery of high-level customer service to our guests.

Reporting to the Front Office Manager you’re pitch-perfect when it comes to understanding and exceeding guest expectations. You drive and thrive on meaningful connections – with both guests and the team. You’re a natural-born leader, a role model for our frontline, and an occasional peacemaker and problem-solver!?

Key Responsibilities include:

• Lead the day-to-day operations of the hotel and front office team members.
• Coordinate tasks for each shift and delegate to receptionists
• Manage the daily check-in/check-out process and procedures.
• Conduct daily team briefings
• Resolve guest complaints promptly and efficiently

About You:

• Experience in a supervisory or Night Auditor role in a hotel front office.
• Proven experience in leading and effectively motivating a team
• Immaculate grooming and personal presentation
• Working knowledge of a Property Management System (Opera or Protel desirable)
• Proven consistent high-level delivery of customer service.
• Strong communication skills (written and verbal/fluent in English)
• Manager’s Certificate and Liquor Controller Qualification (LCQ) or willingness to obtain.
• First Aid Certificate or willingness to obtain
• Full permanent working rights for New Zealand

Why TFE Hotels (perks):

• Supportive, friendly team and company culture
• Global hotel discounts for you and your family and friends 
• Travel and wellness discounts 
• Paid Birthday leave to celebrate the day and eat cake 
• Food and Beverage discounts at our cool bars with amazing views
• Leave options to attend to the things in life that are important to you
• Paid parental leave 
• International exchange opportunities
• Learning, development and career progression 
• Community - Giving back out there, feels extra good here 
• Recognition with your chance to shine 

Like you, we nurture and celebrate the passionate and the talented, and we promise to give more back. So, dive in and find more as part of our leadership team at TFE Hotels!.