Quality and Compliance Officer

Life at PICA Group

We asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we’re Making a Difference every day, your career journey provides Challenge and Growth, and you’ll enjoy our PICA Perks.

About the role:

We’re on the hunt for a process driven Quality Assurance Special to join our growing Strata Excellence team. This full-time permanent position can be based in Brisbane or any of our branch locations around Australia.

Reporting to the Business Improvement Manager, you will be responsible for conducting audits, analysing processes and implementing improvements to enhance our operational efficiency, compliance and quality assurance. You will work closely with various departments across the business, monitoring and evaluating the quality of services to improve our operations, ensuring the highest level of service delivery to our clients. If you're ready to make a difference and join a dynamic team, we want to hear from you!

What you’ll be doing:

• Perform Regular Audits: Conduct internal audits and assessments of PICA’s processes and services to ensure compliance with industry regulations and internal standards.
• Data-Driven Analysis: Use data and metrics to analyse performance and quality outcomes, providing insights and recommendations to optimise operational efficiency.
• Collaborate for Improvement: Work closely with various departments to drive continuous improvement and ensure that quality standards are consistently met.
• Stay Updated: Keep abreast of relevant industry regulations and standards while providing guidance and support to departments in understanding and adhering to compliance requirements.
• Collect and Analyse Feedback: Gather and analyse client feedback, performance data, and other relevant information to identify trends and areas for business improvement.

About You:

• Expert Knowledge: You have in-depth knowledge of quality assurance methodologies, principles, and best practices.
• Educational Background: You hold a Bachelor’s degree or higher in Quality Management, Business Administration, Compliance, or a related field.
• Proven Experience: You have proven experience in conducting quality audits, assessments, and evaluations within an organisation.
• Track Record: You have a demonstrated track record of developing and implementing quality assurance processes and procedures.
• Analytical Skills: You are experienced in analysing data to identify quality issues and trends and making recommendations for improvement.
• Previous Experience: Your background includes substantial experience in the field, showcasing your ability to drive quality and compliance initiatives effectively.
• working in a cross-functional team environment to drive quality initiatives and ensure compliance with industry standards.

• Strong interpersonal skills with the ability to build relationships with all stakeholders.
• A keen eye for detail in identifying any discrepancies or non-compliance issues in processes.

If you are a team player and passionate about improving processes and engaging with stakeholders across the business, we want you on our team! We are a collaborative and supportive team; we genuinely have each other’s back whilst having fun along the way.

About Us:

If you haven’t heard of PICA Group, check us out: http://picagroup.com.au/, I think you’ll be impressed.  We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania.  We’re undergoing an exciting transformation, investing heavily in new products, technology and people initiatives – it’s a great time to join. Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.1 star rating is nothing to sneeze at.

How to apply:

If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/

https://picagroup.com.au/

  
    
You must have the right to live and work in this location to be considered for this opportunity.
  
It is PICA Group’s policy not to accept speculative CVs from agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process.  We encourage people from underrepresented groups to apply.