Training and Systems Support Analyst

Life at PICA Group

We asked our people what made working at PICA special, and they highlighted that we offer a sense of Belonging, we have Flexible ways of working, we’re Making a Difference every day, your career journey provides Challenge and Growth, and you’ll enjoy our PICA Perks.

About the role

We’re on the hunt for a technically minded Training and Systems Support Analyst to join our dynamic Group Technology team. This full-time permanent position can be based in Southport Queensland or Sydney New South Wales.  A newly created position, giving you the opportunity to truly make it your own.

Reporting to the General Manager of Business Solutions and Projects, you will be responsible for analysing and understanding existing and new systems to design and developing training materials to support users and contribute to the continued improvement of proprietary and third-party specialised software platforms.

You will assist internal and external customers with system use, troubleshooting and root cause diagnoses, followed by process improvement suggestions and implementation.  If you have a passion for training, have an analytical mind and you're ready to make a difference across the business, we want to hear from you!

What you’ll be doing:

• Design, develop, and deliver comprehensive training programs and materials for various technology systems within the organisation.
• Assist users with system-related issues, offering troubleshooting and root cause diagnoses to resolve problems promptly.
• Create and maintain detailed documentation, including user guides, FAQs, and troubleshooting manuals, to support end-users in navigating and optimising technology systems.
• Identify opportunities for process improvements based on user feedback and system performance, and work with relevant teams to implement these enhancements.
• Collaborate with various departments to understand their training and support needs, ensuring that solutions are tailored to meet the unique requirements of different teams.

About you:

• You have the ability to communicate technical information to non-technical users effectively.
• You have a strong understanding of business application software, systems integration, and IT infrastructure.
• You have training and development experience, ideally in a technical or IT-related environment. Proven experience in designing, developing, and delivering training programs and materials, such as user manuals, e-learning modules, and instructional videos. You have the skill of technical writing to create clear and concise user guides, FAQs, and troubleshooting manuals.

If you are a team player passionate about supporting the broader business through training and providing systems and software support, we want you on our team! We are a collaborative and supportive team.

About Us:

If you haven’t heard of PICA Group, check us out: http://picagroup.com.au/, I think you’ll be impressed.  We have over 700 staff and 30 branches along the east coast, from Far North Queensland down to Tasmania.  We’re undergoing an exciting transformation, investing heavily in new products, technology and people initiatives – it’s a great time to join. Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.1 star rating is nothing to sneeze at.

How to apply:

If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/

https://picagroup.com.au/

  
    
You must have the right to live and work in this location to be considered for this opportunity.
  
It is PICA Group’s policy not to accept speculative CVs from agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process.  We encourage people from underrepresented groups to apply.