Asylum Seeker Employment Skills Support (ASESS) Program Manager

About Us

SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About Role

SSI is delivering the Asylum Seeker Employment Skills Support Program (ASESS) on behalf of the NSW Government providing employment support services to address the challenges experienced by asylum seekers in finding long term employment opportunities

The Asylum Seeker Employment Skills Support (ASSESS) Program Manager provides overall leadership and strategic direction for the regions that SSI delivers ASSESS and is responsible for ensuring quality service delivery for the regions, workforce planning, staffing and recruitment strategies, performance management and reporting on performance, financial management, and implementing strategies for performance improvements.

The ASSESS Program Manager is responsible for ensuring all customers and clients’ needs and expectations are being met through SSI’s service delivery model and supporting clients and job seekers being placed into training or employment.

The ASSESS Program Manager manages key relationships with government department representatives, Centrelink, employers, community organisations, training organisations, specialist providers, and the broader community.

Essential Criteria

• Qualifications in Business Management, Leadership, or similar qualification desirable or be willing to work towards.

• Demonstrated experience in leading teams across multiple regions to successfully deliver high quality customer service, quality and compliance deliverables, and operational outcomes.
• Commercial acumen with demonstrated experience in delivering on financial targets, increasing profitability, and achieving business growth.
• High level customer centric approach and the ability to lead teams to achieve customer service standards, KPIs, and targets.
• The ability to show empathy to refugees and asylum seekers.
• Good working knowledge of local, state and national labour markets.
• Proven business development, sales or marketing ability including excellent communication skills, high level negotiation skills, and persuasive ability. 
• Strong ethics, accountability, and integrity.
• Previous program management or leadership role within the Employment Services sector in Australia, highly desirable.
• Previous experience working in the Employment Services, Community Services or complementary sector/s and an understanding of working with refugees, preferably in refugee employment.
• An understanding of the challenges facing refugees and asylum seekers and refugee employment in Australia, or any lived experience in this area.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success. 

About SSI

SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About our Benefits

• Salary packaging options to receive up to $18,550 of your salary tax-free meaning more take-home pay!
• Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. People with a disability are strongly encouraged to apply (reasonable adjustments are available).

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. 

Applications close 8 November 2024

If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or call us on 0410801184.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au or call us on 0410801184.

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your skills, goals and aspirations.