HSP Case Manager - Tier 2 | Talent Pool

Humanitarian Settlement Program Case Manager - Tier 2

• Multiple locations

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About Role

The HSP team provides holistic case management services under Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants (Clients), including those with complex needs requiring specialised and intensive services, to build the skills and knowledge for social and economic well-being.

HSP aims to build the skills and knowledge for the social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers, and professionals involved in supporting the Client.

About You

You will work to deliver HSP settlement services to clients as per SSI policy and guidelines. HSP Clients will be classified into a Tier according to their level of need and the complexity of their circumstances. Most HSP clients are expected to be classified under Tier 1 and Tier 2 and will receive the standard HSP services. This is an excellent opportunity to join a collaborative and highly–regarded team with a significant opportunity to be a key contributor in implementing SSI’s HSP Plans

Responsibilities:

• Delivery of HSP Settlement Services to Clients as per SSI policy and procedures and HSP Guidelines
• Review and update pre-arrival needs assessment (including Proposer needs assessment, where available) conducted through SSI’s initial assessment process based on updates/additional information from HSP System and Proposers or links (if identified in the Case)
• Implement CMP via service delivery methods including working in partnership with the Client, other SSI staff and programs (eg. support workers, housing officers, bilingual guides, volunteers, and other staff from SSI programs) and other Service Provider personnel (such as jobActive, AMEP provider(s), NSW Refugee Health Services, GPs) and professionals to achieve Settlement Outcomes
• Maintain regular contact with clients to track Client progress against the CMP, record achievements and/or completion and reassess Client needs and goals and amend the CMP accordingly and (iv) seek Client feedback about their experiences
• Development of networks and ongoing liaison with key stakeholders to meet client needs

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Diploma of Community Services (Case Management); or Bachelor of Applied Sciences (Community Services) 

• Demonstrated experience in case management supporting newly arrived refugees and humanitarian entrants during their initial settlement in Australia
• Knowledge and understanding of the refugee settlement process 
• High level of written and verbal English skills

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Wednesday 5th February 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468 836 759

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.