Resident Billing- Accounts Resolution Officer

Great opportunity to join one of Australia’s leading health care providers.

At Opal HealthCare, we know that companies don’t succeed, people do. 

This is aged care but not as you know it!

Opal HealthCare is one of Australia’s largest residential aged care providers, with 133 Care Communities across five states and a national team of over 20,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.

What can we offer you?

• Attractive salary package. 
• Fantastic career development opportunities.
• Hybrid working options, both in the Office and from Home. 
• Access to the Opal Academy. https://academy.opalhealthcare.com.au  
• Great office location in central CBD. 

About the role:

We are currently seeking an experienced Accounts Resolution Officer to effectively and professionally manage the resolution of complex Tier 2 requests relating to all areas of Resident Management whilst maintaining a high standard of conduct and work performance within the team to promote our reputation with key internal and external stakeholders. This is a full time permanent opportunity.

Key Responsibilities:

• Processing required transactions relating to the resolution of Tier 2 requests within timeframes and in compliance with applicable legislative and business requirements
• Working closely with functional areas of the Resident Management team to ensure timely resolution of Tier 2 requests including preparing reconciliations, liaising with government departments and assisting external customers
• Processing customer fee refunds within agreed timeframes and in compliance with applicable legislative and business requirements
• Processing refundable accommodation deposit refunds in compliance with applicable legislative and business requirements  
• Preparing and maintaining centralised documentation of all relevant information related to customer adjustments, including investigation and resolution of queries
• Providing support to the team with financial month end processes within required timeframes and with high levels of accuracy
• Meeting SLAs or other performance measures as indicated by management
• Maintaining expert knowledge of the Aged Care Act and other related legislation relevant to the role
• Providing excellent customer service with timely resolution of Tier 2 requests from internal and external customers within agreed timelines/SLAs

Experience/Qualifications:

• Previous experience in similar roles
• Diploma in Accounting essential
• Bachelor’s degree qualifications in a business or finance related discipline are desirable
• Knowledge of aged care industry and regulatory and funding arrangements desirable
• Excellent attention to detail and quality focus and ability to handle sensitive and confidential information
• Minimum intermediate level Excel skills
• Experience in working in a highly regulated environment is advantageous
• Experience in dealing with government departments
• Experience in customer oriented shared service environments managing large volumes and high complexity of transactions is highly desirable
• You have strong interpersonal, and written and verbal communication skills
• Positive, energetic and have an ability to manage various projects

All applicants must be willing to obtain a police clearance certificate via Opal HealthCare’s police check system.