IT Service Desk Consultant

Fantastic opportunity for an IT Service Desk Consultant to join a leading and growing healthcare provider.

At Opal HealthCare, we know that companies don’t succeed, people do.

Opal HealthCare is one of Australia’s leading Health & Aged Care organisations. We have 20,000 dedicated HealthCare professionals working across 5 states and growing. We strive to be at the forefront of innovation in aged care, and are committed to making a positive impact in the lives of others.

What can we offer you?

• Competitive Salary - You'll receive a competitive base salary that reflects your skills and experience.
• Professional Growth - Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement.
• Innovative Environment - Be part of an organisation that values creativity and innovation. Contribute to exciting projects that make a difference in our sector
• Great Tech: Access to cutting-edge technology to enhance your capabilities.
• Central Location: Work from home or at our excellent Sydney CBD office, enjoying the heart of the city.

About the role:

We are seeking a customer-focused IT Service Desk Consultant to join our dynamic team. This role provides vital IT support across Opal HealthCare’s network, assisting team with technical inquiries, troubleshooting issues, and ensuring timely resolutions. The IT Service Desk Consultant is essential in maintaining our commitment to service excellence, as technology is integral to the care and services we provide to our residents.

Key Responsibilities:

• Provide first-level support for IT-related issues across the organization, resolving or escalating as needed.
• Troubleshoot hardware, software, and network issues, ensuring minimal disruption to staff and operations.
• Log, prioritize, and manage service requests within the ticketing system to ensure timely follow-up and resolution.
• Assist with account setup, password management, and access requests.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Work collaboratively with IT team members and other departments to provide consistent, high-quality support.
• Contribute to continuous improvement initiatives to enhance IT service delivery.

Requirements:

• 1-2 years of experience in an IT support or service desk role, ideally within a healthcare or multi-site organization.
• Strong understanding of Windows OS, Microsoft Office, and common IT troubleshooting processes.
• Excellent communication and problem-solving skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Customer-oriented mindset with a commitment to service excellence.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

Ready to Make an Impact?

If you're ready to channel your passion for ICT into meaningful change in the aged care sector, we're excited to hear from you. Join us in this exciting journey of transformation.

Note: All applicants must be willing to undergo a police clearance check and obtain an NDISWC through your state government provider as part of our hiring process. Applicants must be Australian citizens or permanent residents to be eligible for this position. 

Apply now and be part of our purpose-driven transformation in aged care