ICT Technical Support Specialist

Exciting opportunity for an ICT Technical Support Specialist to join our growing team.

At Opal HealthCare, we know that companies don’t succeed, people do.

Opal HealthCare is one of Australia’s leading Health & Aged Care organisations. We have 20,000 dedicated HealthCare professionals working across 5 states and growing. We strive to be at the forefront of innovation in aged care, and are committed to making a positive impact in the lives of others.

What this role will provide you with:

• A salary package of $75K - $85K
• Working from home options available
• Grow your career – with access to ongoing learning & career development via the Opal HealthCare Academy https://academy.opalhealthcare.com.au
• Make a difference – this is a tangible opportunity to truly make a difference in the lives of others

About the Role:
This role provides Level 2 support for complex IT issues, including hardware, software, and network troubleshooting. You will support Level 1 agents, manage escalations, contribute to service improvements, and uphold high standards of customer service across our organisation.

Key Responsibilities:

• Provide advanced technical support and resolve escalated IT incidents
• Troubleshoot hardware, software, and network issues
• Log and manage tickets via ITSM tools
• Mentor and support Level 1 service desk team
• Participate in continuous improvement and change initiatives
• Assist with asset and license management
• Ensure excellent customer service to internal stakeholders

Skills & Experience:

• Proven experience in a similar IT support role
• Strong technical problem-solving skills
• Excellent communication and customer service
• Familiarity with ITSM/ticketing systems
• ITIL certification (preferred)

Applicants must be willing to obtain a police clearance certificate via Opal HealthCare’s police check system.