National Hospitality Manager

Brand new and exciting opportunity to lead hospitality excellence at national scale.

At Opal HealthCare, we know that companies don’t succeed, people do.

Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.

Opal HealthCare is one of Australia’s largest residential aged care providers, with 138 Care Communities across five states and a national team of over 21,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.

What can we offer you?

• Competitive Salary - You'll receive a competitive base salary that reflects your skills and experience.
• Professional Growth - Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement.
• Innovative Environment - Be part of an organisation that values creativity and innovation. Contribute to exciting projects that make a difference in our sector.
• Impactful Contribution - Join a team dedicated to enhancing the lives of our residents by ensuring the highest quality of care and services. 
• Positive Work Culture - Be part of a supportive and inclusive work environment where your voice in valued, and your ideas are encouraged

About the role:

This brand-new leadership role is your opportunity to redefine the hospitality experience for over 13,000 residents across 138 Care Communities. As National Hospitality Manager, you will be responsible for delivering safe, high-quality, person-centred catering, cleaning, and laundry services that directly impact the health and wellbeing of our residents.

You’ll shape and standardise best practice across our care communities, elevate food and service experiences, ensure compliance, and continuously drive improvement in line with our Opal Food Philosophy and Operational Excellence strategy.

Key Responsibilities:

• Lead and develop hospitality teams across all care communities
• Deliver consistent, high-quality catering, cleaning and laundry operations
• Oversee food safety and regulatory compliance
• Drive personalised resident experiences aligned to our hospitality strategy
• Lead the development and continuous improvement of standard operating procedures
• Monitor performance, implement improvements, and champion innovation

About You:

• Bachelor’s degree in Business, Administration, Social Services, Hospitality, or a related field
• 5+ years’ senior leadership experience in a related field
• Experience in project coordination, change management and/or process development
• Proven experience working in a national and/or multi-state operation
• Strong track record in leading diverse teams across regional environments
• Experience working within a regulated environment (advantageous)
• Skilled in managing large-scale budgets
• Highly desired experience in food services and housekeeping management
  
  

All applicants must be willing to obtain a police clearance certificate via Opal HealthCare's police check system and undergo pre-employment medical.