ICT Applications Support Analyst

Support and maintain business applications, troubleshoot issues, and enhance system performance to ensure seamless operations.

At Opal Health Care, we know that companies don’t succeed, people do.

Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.

Opal HealthCare is one of Australia’s largest aged care providers, with 138 care communities across four states and employing a team of over 20,000 team members nationally. We are transforming our culture and our customer experience and with plans to grow even more in the next five years.

Why Join Us?

• Competitive Salary - You'll receive a competitive base salary that reflects your skills and experience.
• Professional Growth - Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement.
• Innovative Environment - Be part of an organisation that values creativity and innovation. Contribute to exciting projects that make a difference in our sector.
• Impactful Contribution - Join a team dedicated to enhancing the lives of our residents by ensuring the highest quality of care and services. 
• Positive Work Culture - Be part of a supportive and inclusive work environment where your voice in valued, and your ideas are encouraged. 

About the role:

The ICT Applications Support Analyst plays a critical role in providing technical support and maintenance for Opal HealthCare’s suite of software applications and information systems used in aged care service delivery, administration, and operations. This role is responsible for ensuring the reliability, availability, and optimal performance of ICT applications, resolving user issues, and implementing enhancements to support the organisation's strategic objectives. This is a full time permanent opportunity.

Experience/Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Health Informatics, or a related field. Relevant industry certifications (e.g., ITIL, Epic Certification) are advantageous.
• Proven experience in application support, software administration, or systems analysis roles, preferably within the healthcare or aged care sector.
• Strong technical proficiency in troubleshooting application issues, with knowledge of database systems, SQL queries, and programming/scripting languages (e.g., SQL, Python, PowerShell).
• Familiarity with healthcare information systems (e.g., clinical information systems, electronic medical records) and aged care management software is highly desirable.
• Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels of the organization and translate technical concepts into layman's terms.
• Analytical mindset, problem-solving skills, and attention to detail, with a commitment to delivering high-quality support services and continuous improvement initiatives.

All applicants must be willing to obtain a police clearance certificate via Opal HealthCare's police check system and undergo pre-employment medical.