Customer Support Manager - Templestowe Grove Care Community

Rewarding role leading our sales, resident admissions and admin function. Full time Monday to Friday role, located in Templestowe. 

At Opal HealthCare, we know that companies don’t succeed, people do. 

Opal Healthcare is Australia’s largest residential aged care provider, with 138 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.

All applicants will be contacted for an interview as soon as possible**

Role requirements and responsibilities:

• Based on-site at Templestowe Grove Care Community
• A strong background in customer service and sales is highly advantageous
• Demonstrated ability to connect with families and residents, understanding their unique needs in aged care and tailoring your approach accordingly
• Strong internal and external networking skills to foster effective relationships
• Ability to efficiently manage multiple tasks and prioritise effectively
• Proficiency in articulating the aged care pathway and clearly conveying the reasons to choose Templestowe Grove
• Intermediate understanding of systems and software is highly desirable
• Proven experience in strategy implementation and delivery, with a focus on meeting and exceeding targets

This role offers an excellent opportunity for a dedicated professional to make a meaningful impact while contributing to the continued success of our community.

At Opal HealthCare we are dedicated to our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:

• Work/life balance with flexible work hours – opportunity to work casual or permanent shifts
• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy https://academy.opalhealthcare.com.au/
• Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships
• Paid parental leave: 5 weeks for primary carer & 4 weeks for non-primary carer + receive additional 5 weeks of leave upon returning to work after 3 months
• Employee Referral Program – earn up to $5,000 in incentives for inviting your friends to work
• Internal & external training programs
• National secondment opportunities to diversify your experience   
• Sector leading training, systems & innovation

Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker’s clearance.