Relationship Management - Customer Support Manager VIC North East

At Opal HealthCare, we know that companies don’t succeed, people do. 

Opal Healthcare is Australia’s largest residential aged care provider, with 132 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.

About the role:

• Relief role covering Care Communities across North/West VIC. 
• Permanent Full-time role working Monday to Friday; 8:30am – 5pm.
• Own vehicle & driver’s license required and ability to travel to multiple sites.
• Key role is to assist residents and their families with the journey into residential aged care 
• Salary up to $98k package (inclusive of 11.5% super) 

Key responsibilities will include:

As the Customer Support Manager, you will play a pivotal role in supporting occupancy and customer satisfaction within the care community.

What you can bring:

• Experience in sales/front office hospitality roles.
• A track record of success in sales including strong negotiation and outstanding customer service skills.
• Proven time management and organisation skills along with the flexibility to manage changing business needs. 
• Have your own vehicle and the ability to travel to multiple sites. 
• Previous experience delivering training would be highly regarded. 
• Business Development Manager / Duty Manager / Front Office Manager / Sales & Customer Support Manager experience accepted

At Opal HealthCare we are dedicated to our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:

• Access to our Annual Chef’s Masterclass – meet with your peers and share your knowledge!
• Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy https://academy.opalhealthcare.com.au/
• Leave loading: opportunity to withdraw leave 
• Employee Referral Program – earn up to $5,000 in incentives for inviting your friends to work
• Internal & external training programs
• National secondment opportunities to diversify your experience   
• Sector leading training, systems & innovation

Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker’s clearance.