Duty Manager

About State Sport Centres:  

We are looking for people to join our team and play their own crucial part in the dynamic world of State Sport Centres. Our people and our venues are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are more than just facilities; we're the driving force behind sport and recreation enthusiasts reaching new heights. We exist to fuel passion, inspire excellence, and contribute to the well-being of the Victorian community.  Join the team that transforms the sports landscape and creates a legacy of excitement, engagement, and inspiration. 

About the role:

We are on the hunt for experienced, professional Duty Managers to ensure the safe, efficient, and effective operation of SSCT venues. The Duty Manager oversees all operational safety and emergency management during operating hours, ensuring the safety of patrons and staff, spectators. officials, athletes, contractors and visitors alike. They serve as the primary escalation point for incidents, issue, and emergencies, working closely with venue management to address and resolve unplanned events.

The Duty Manager team collectively manages the operational roster across venues, oversees the incident database, coordinates incident reviews, maintains safety records, manages security and access control, and supports the Venues teams. 

As a Duty Manager your primary responsibilities will include:

• Overseeing the day-to-day safety and security of venue staff, patrons, and facilities
• Acting as Chief Warden during emergency situations
• Representing SSCT professionally in all interactions with stakeholders
• Identifying, reporting and mitigating potential risks associated with venue activities
• Providing leadership and guidance to staff
• Monitoring activities using Access Monitoring & CCTV systems
• Ensuring the facility is safe prior to opening and respond to incidents promptly
• Applying first aid and managing emergency situations
• Troubleshoot and managing issues onsite
• Overseeing contractor inductions and management
• Leading and participating in simulated emergency evacuations
• Conducting visual inspections and daily audits of the facility
• Liaising with venue hirers during larger events
• Assisting in the management of spectators at major events
• Reporting violations of rules and safe practices
• Contributing to the preparation of annual operational budgets
• Assisting Operations Managers with project implementation

Required skills and Qualifications:

• Experience managing staff, contractors, and stakeholders in a sporting venue environment
• Demonstrated experience in a management or supervisory role in large facilities
• Experience in WH&S policies, risk, and emergency management
• Understanding of quality standards in venue presentation and operations
• Evidence of strong stakeholder relationship management and conflict resolution skills
• Knowledge of the Sport and Recreation industry
• Problem-solving and continuous improvement mindset
• Ability to control risk at events and enforce crowd control practices
• Maintain required qualifications and participate in training sessions
• Proficient in Microsoft Office
• Current Pool Lifeguard and First Aid certificates including CPR and Advanced Resuscitation, and First Aid management of Asthma and Anaphylaxis
• Current Working with Children Check
• Responsible Service of Alcohol
• Australian driver’s Licence
• Aquatic Technical Operator

If you have the interest, drive and energy to take on this exciting role in great venues, we want to hear from you.

Why is this a great place to work?

You will love working at the State Sports Centres. Here’s just a few reasons why:

• Great staff benefits including free parking, gym membership, discounts at SSCT food & beverage and retail outlets and complimentary court hire for casual bookings across the stadiums
• Family and friends’ discounts on gym membership
• Discounted access to holiday programs and creche for dependents 
• Flexible working arrangements
• You will be surrounded by elite athletes daily and will be supporting a wide range of elite sports and world class events, as well as community sport and recreation
• You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
• We have a fantastic team of people who are great to work with.
• Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best

How to apply:

Please send through a resume and cover letter supporting your application for this exciting role with State Sport Centres.  We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying.  For further information please contact Abigail Grant, Talent Acquisition Business Partner +61 3 9926 1358.

SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.