Analyst - Customer Feedback

The Business

When you choose a career with Keyton, you are joining one of Australia's leading owners and operators of retirement living communities. You will be empowered to lead with heart in everything that you do.

Keyton is a place where we prioritise wellbeing, value kindness and respect everyone’s story. It is a place where you can proudly bring your full self to work every day. Where you can put ambition into action, and focus on making a difference to people’s lives.

The Role

We are seeking a talented Analyst to join our team on a 6 month fixed-term basis. In this role, you will develop, transpose and integrate survey and customer feedback assets using Microsoft Dynamics Customer Voice platform. You will work closely with our technical partners to design survey assets that align with Keyton’s visual aesthetic and ensure seamless data integration and ongoing automation.

• Build and integrate surveys and feedback tools into our new Microsoft Dynamics Customer Voice platform.
• Establish data connections to source systems and a data warehouse to assist with reporting and survey issuing
• Push/Distribute surveys to selected recipients
• Design and optimise survey experiences for users.
• Design the data consolidation for ease of analysing and reporting.
• Collaborate with business analysts and stakeholders to ensure feedback assets meet requirements.
• Share knowledge and support the upskilling of other analysts

Your Background

• Demonstrated experience with business integration of enterprise feedback management applications
• Experience with Microsoft Dynamics Customer Voice OR similar platforms
• Proficiency in Microsoft Power Automate and Office suite – desirable
• Attention to detail, problem-solving, and decision-making abilities
• Strong time management with a continuous improvement mindset

Benefits 

• Competitive Salary + Bonus scheme
• Fitness Passport – discounted gym memberships
• Extra wellbeing days of leave per year
• Carer’s leave entitlements
• Community Day, Volunteer leave and Purchased leave
• Salary sacrificing
• Discounted health insurance
• Child Care Rebate
• Employer referral program
• Annual vaccinations and skin checks
• Health & Wellbeing and Reward Program
• Unmind mental wellbeing app access
• Training and working with a supportive and fun team
• Thrive as part of a strong team in an exceptional work environment

What do we do?
Our purpose is to create places where communities thrive not only for our customers but importantly for our employees.

We do this through creating safe, secure, and connected independent living ​communities where residents have the choice and opportunity to pursue active and social lifestyles, close to essential amenities and services.

We may have a new name and brand, but we are not new to the sector. Keyton holds an ideal market position with an estimated growth from 13,500 to 20,000 retirement living residences. Join our team and support our growth as the nation's premier creator, owner, and operator of vibrant purpose-built communities for independent seniors.

We are passionate about what we do - and we are always leading with heart.

It's time to unlock your future with Keyton.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.