Assistant Village Manager

About Keyton

With over 75 villages and more than 17,000 residents nationally, Keyton is Australia’s leading owner and operator of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities. 

Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.  

The Role

Lakeside Village is a peaceful and safe home that is defined by a sense of wellbeing and social vibrancy. It is the perfect base for our residents from which to live life to the full.  Be part of a warm community and friendly colleagues that sets the foundation to a rewarding career.

An exciting opportunity has become available for an experienced Assistant Village Manager to join Lakeside Village located opposite Bibra Lake Reserve,

Reporting to the Village Manager, your key accountabilities in this role will include:

• Supporting the day-to-day operations at the village
• Implementing operational plans & projects
• Ensuring compliance with all laws and regulations applicable to the village
• Implementing company policies, strategies and plans to maintain residents’ satisfaction
• Assisting with running of village events, social calendar and activities
• Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance
• Providing assistance with the preparation of budgets, financial processing and procurement
• Supporting the provision of a safe working environment for all staff, contractors, visitors and residents.
• Overseeing the rostering, quality and delivery of hospitality services

Who You Are

Having a vibrant people-centric focus will see you thrive in this role, as will:

• Exceptional communication and interpersonal skills
• Excellent customer service skills
• Eagerness to be hands-on in a customer facing role
• Excellent computer literacy – including the Microsoft Office Suite

• An ability to balance different priorities and manage day-to-day expectations for the residents and their families

• Willingness to learn and professionally develop, along with a proactive and can-do attitude.
• Strong problem-solving skills and the ability to lead by example
• Experience with budgeting (desirable)
• Level 2 First Aid Certificate & CPR Certificate - or be willing to obtain
• Ideal for those from a Customer Service, Property or Hospitality management background

Perks & Benefits

• Competitive salary with opportunities for continuing development
• Training and working with a supportive and fun team
• The chance to make a real difference in the lives of our residents.
• 4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave!
• Fitness Passport for you and your family.

Ready to Join the Fun?

If you’re passionate about leading a vibrant and caring community for retirees, we’d love to hear from you! Apply now and be a part of something truly special.

Please submit your resume and cover letter to the link below. In your cover letter, kindly highlight your interest in the Health & Wellbeing Coordinator role and detail how your skills and qualifications align with our requirements.

You will need to complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with evidence prior to joining.