Concierge

About Keyton

With over 75 villages and more than 17,000 residents nationally, Keyton is Australia’s leading owner and operator of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities. 

Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.   

Benefits

• Competitive hourly rate + casual loading
• Working with a supportive and fun team
• Thrive as part of a strong team in an exceptional work environment
• Career development and growth opportunities
• Employer referral program
• Annual vaccinations and skin checks
• Health & Wellbeing and Reward Program
• Unmind mental wellbeing app access
• Excellent company discounts and benefits on offer
• Discounted health insurance, annual vaccinations and skin checks
• The opportunity to make a meaningful impact in the lives of our residents

The Role

Aroona by Ardency is a premium retirement resort located in Yowie Bay that offers a unique retirement experience which combines the very best in independent living with the premium amenities you would expect from a boutique hotel.

We have an exciting opportunity for a Concierge to join our dynamic team on a permanent part-time basis. This Concierge is the go-to person for our residents, who is a vital part in the smooth operation of the resort.

The successful candidate, will therefore be required to assist in various areas of the resort, having more of a hands-on approach. You will undertake concierge duties and responsibilities including responding to resident enquiries overnight and undertake public area cleaning.

Please note that the successful candidate will work a rotating roster. there is a requirement for this person to be able to work a variety of shifts Monday to Sunday.

Types of shifts include: 

• Morning Shift (7am-3pm)
• Mid-morning Shift (9am-5pm)
• Afternoon Shift (3pm-11pm)
• Overnight Shift (11pm-7am)

Reporting to the Assistant Resort Manager, you will be tasked undertaking a variety of concierge duties and responsibilities including:

• Providing a high level of customer service to the residents and guests of Aroona Ardency
• Responding to resident and guest enquiries and requests
• Delivery of resident packages and room service meal
• Cleaning of public areas
• Driving 6-seater resident van
• Set up and pack down of resident activities
• Assisting with production of weekly newsletter and monthly journals
• General administrative tasks
• Contractor management including inductions
• Assisting the restaurant team when required
• Ensuring that a premium level of customer service is provided to our residents in every interaction.

There will be opportunities to pick up additional shifts with our Concierge or Restaurant team through the week. People with the flexibility to work varied shifts throughout the week are encouraged to apply

About You

You will ideally have a background in hospitality or customer service, have experience working in a reception, concierge or administration role. can and a mature approach to your work. The successful candidate will also require the following:

• Proficient skills in Microsoft Office & Outlook
• Excellent communication and organisational skills
• Be extremely well presented and reliable
• Have a passionate and customer- focused approach with a can-do and proactive attitude
• Hold a valid drivers’ licence
• To have a current First Aid and CPR certificates, or be willing to obtain
• Have RSA and Barista skills, ideal but not essential

Ready to Join the Fun?

If you’re passionate about leading a vibrant and caring community for retirees, we’d love to hear from you! Apply now and be a part of something truly special.

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Concierge opportunity and explain how your skills, qualifications and interests align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining. For selected roles, pre-employment medical assessments will also be required prior to any employment offers being made