Village Administrator

About Keyton 

With over 75 villages and more than 17,000 residents nationally, Keyton is one of Australia’s leading owners and operators of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.  

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.    

Your Day on a Page

We are seeking an enthusiastic Village Administrator to join our team at The Lakes in Bundaberg. This is a 12-month fixed term, part-time role, with working hours from Monday to Friday, 10AM – 2PM.

This role will see you use your administration, organisational, and relationship management skills daily to ensure a seamless process for both entering and exiting clients. This role will see you:

• Managing our dedicated CRM (Salesforce) in communications including mailouts and EDMs

• Responding in a professional and prompt manner to customer sales enquiries
• Conducting cold calls to prospective clients. Leads are generated for you.
• Providing accurate and timely entry and exit reports for our residents
• Assisting with the activation of community engagement events and initiatives
• General administration tasks

Who You Are:

The successful candidate will demonstrate confidence, maturity, and the ability to manage various tasks. Experience in Sales Support, Sales Administration or Customer Service is essential. The successful candidate will also have:
 

• Efficient organisational skills to manage resident transitions (incoming and outgoing) with a high level of detail
• Strong administrative background
• Excellent Customer Service Skills
• Solid computer literacy – including the Microsoft Office suite & CRM (Salesforce)
• Exceptional communication skills and effortless rapport building
• Level 2 First Aid Certificate & CPR Certificate - or be willing to obtain

Perks & Benefits

• Attractive salary

• Generous leave entitlements – Annual leave + Wellbeing Days (one per quarter) pro-rated for part-time employees. That’s almost an additional week off in addition to your annual leave!

• Health & Wellbeing Program
• Training and working with a supportive and fun team
• Fitness Passport for you and your family

Please note: The successful applicant must complete a Police Check, will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.