Village Manager

About Keyton

With over 75 villages and more than 17,000 residents nationally, Keyton is one of Australia’s leading owners and operators of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities. 

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.   

Keyton Perks & Benefits

• Competitive salary with opportunities for continuing development
• A supportive and friendly work environment
• 4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave!
• Fitness Passport for you and your family
• Reward & recognition services
• Excellent company benefits and discounts on offer
• Discounted health insurance, annual vaccinations and skin checks
• The chance to make a real difference in the lives of our residents

The Role
An exciting opportunity has become available for a dedicated Village Manager to join our dynamic team at Rochford Place, a contemporary retirement village with a nourishing social scene and tranquil surrounds, based in Western Sydney.

The successful candidate will be focused on overseeing operational functions of the village and managing day-to-day activities and competing priorities, ensuring the village is properly maintained for the enjoyment of the residents.

Reporting to the Regional Operations Manager, your duties will include;

• Managing and supporting a strong team, where you will create a positive, supportive and people-focused culture
• Building strong stakeholder relationships across internal and external stakeholders is crucial for this role
• Delivering performance and creating lifestyle solutions for our residents, including events, communications, and general safety across the village
• Maintaining a high level of commitment to the customer and the community
• Implementing day-to-day operational plans and maintenance programs
• Be the point of contact for staff, residents and their families, being approachable and always presenting excellent customer service.

About you
Your proactive and customer-focused attitude will see you succeed in the role, as well as an ability to work autonomously to deliver professional outcomes. Strong interpersonal and communication skills will be key to your success in this role, as will:

• The ability to lead, support and mentor team members.
• Solid background in customer-centric or operations-based roles
• Strong ability to build, maintain and utilise relationships
• An ability to balance different priorities and manage day-to-day expectations for the residents and their families.
• Experience in hospitality, facilities management, senior living or property management sectors would be highly regarded.

Additionally, you will have excellent communication and interpersonal skills that will allow you to interact with your team and residents effectively. The successful candidate will also have or be willing to complete their First Aid, CPR Certificates and driver's license with own transport.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.