Assistant Community Manager
You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About Ingenia Rental
At Ingenia Rental, we own and operate a portfolio of all-age rental communities along the Eastern seaboard that are home to over 1,500 residents and their families. Ingenia Rental is driven by fostering a community of belonging, respect and safety.
About the Role
We are seeking an Assistant Community Manager to provide operational support to the Community Manager and team at Brisbane North Rental Village, located in Aspley on the northside of Brisbane. This Community is a fast paced environment that is home to over 300 residents and their families, along with a tourist precinct for short term travellers.
The Assistant Community Manager is responsible for the day-to-day management of the Community, asset enhancement, financial and people management, resident satisfaction, health, safety & risk compliance, along with special projects in the Community. This is a full time, permanent position.
This is a fantastic opportunity for an individual looking to move into a long-term career with a progressive, customer focused business. You will be offered ongoing support and development opportunities as our portfolio of communities continues to grow!
Key Accountabilities
- Ensure our Community team are always providing quality service to residents in line with industry best practice and/or as directed by management
- Ensure the Communities are presented to a high standard
- Manage staff, residents and visitors who attend the Community
- Conduct and report on site audits to ensure the appropriate standards are being maintained
- Provide support to residents by ensuring their health and wellbeing is a key focus
- Actively strive to increase occupancy in line with budgets
- Engage key community contacts to promote the Community and drive business outcomes
- Provide support to the Community Manager, including assisting in special projects
- Assist in refurbishment projects in the Community
- Oversee the Reception function of the Community, assist in processing rental applications, preparing breach notices, conducting routine inspections, tours of the Community for perspective residents and all resident/tenant related duties
About You
- A passion for customer service
- Current "C" class drivers’ licence
- Excellent administrative skills, financial controls and practices
- Ability to identify problem areas and to use initiative and effective communication skills to resolve these issues
- Ability to respond well to emergency situations
- Confident and proficient at reasoning with people
- Ability to work without supervision and problem solve
- Experience with the Qld Residential Tenancies Act preferable
- Ability to lead and manage a tea
Benefits
Providing an exceptional service to our residents is one of the most important factors for the success of our business. For the successful applicant, we can offer:
- Rewarding and challenging opportunity
- Security working for an ASX listed organisation
- Excellent discounts on Ingenia Holidays
- Ongoing support and career development opportunities
Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement. You will be required to complete a National Police History Check for this role.
No agencies please
Other details
- Pay type Salary
- Aspley QLD 4034, Australia