Caretaker - Cleaner

About the Location

Enjoy coastal life on the New South Wales Mid-North Coast at Ingenia Holidays South West Rocks, nestled on the banks of Back Creek. With an array of accommodation options from cabins and villas to camping and caravan sites with stunning views, there’s a stay for every traveller!

Located only two kilometres from the Macleay River Boat Ramp, Ingenia Holidays South West Rocks is the perfect spot for water sports lovers and anglers. Surfers can enjoy some of the coast’s best swells, active travellers can enjoy local walking and nature trails and history buffs can explore Trial Bay Gaol, as well as visiting the local town centre only one kilometre from the park.

About the Role

The Caretaker is responsible for the provision of services to residents and guests outside of ordinary business hours, overnight and on weekends when minimal staff are rostered on.

Shifts will operate on a possible weekend work and taking the emergency phone after shift.

Key Accountabilities

• Assist guests with all questions and reasonable requests.
• Greet, register, and assign rooms to guests.
• Make and confirm reservations.
• Contact housekeeping or maintenance when residents/guests report problems.
• Advise housekeeping staff when rooms have been vacated.
• Use of computer programmes to maintain databases in relation to guests and residents.  
• Attend to matters outside of office including but not limited to noise complaints, supplying linen, washing tokens, change for games room, replacing light bulbs/heaters/kettles, electricity faults/safety switches and key to BBQ.
• Cleaning of cabins as required.
• Cleaning of tourist amenities including campers, kitchen, laundry, pool, and BBQs (if applicable).
• Locking up of cabins, common areas and gates once vacated.
• Attend to pool area after hours (if applicable).
• Carry out routine walk around and perimeter checks.
• Conduct grounds and maintenance duties when directed by Park or Community Manager.
• Take responsibility for the night phone when on call and not rostered on, acting as the first point of contact when the office is closed.
• Perform overnight stays to provide prompt check in assistance to guests outside of ordinary business operating hours.

About You

• Current First Aid Certificate  
• National Police check  
• Fire and Emergency Evacuation Accreditation
• Strong computer literacy skills
• Planning and organisational abilities
• Confident in decision making and able to work with minimal supervision.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Articulate and well spoken.
• Proactive team player.
• Well organised and time conscious.
• Confident and proficient at dealing with people.

 Benefits

• Security of working for an ASX listed organisation
• Varied and unique role
• Challenging and rewarding career

If you wish to join a successful team in a growing company, please apply and submit your resume. 

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement.  You will be required to complete a National Police History Check for this role.