Office and Support Administrator

Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 70,000 health care practitioners, students and their families.

About the role:

We are seeking an Office and Support Administrator to join our Member Services team, supporting the delivery of high-quality service to both internal and external stakeholders.
This is a permanent, part-time role (4 days per-week) based in our Darling Park, Sydney CBD office.
The role involves managing and actioning member requests in a timely and professional manner, as well as providing support through inbound and outbound member-facing calls. You will play a key part in ensuring the smooth day-to-day operations of the team, delivering a positive experience for our members and colleagues.

Key activities in this role will include:

    •    Managing back-office functions and administrative support.
    •    Supporting customer service operations during overflow periods.
    •    Preparing of billing and invoicing and ensuring accuracy and timeliness. 
    •    Compliance and industry standards.
    •    Appropriate technology use in a digital environment.
    •    Be an advocate and role model of our Avant values. 

The ideal candidate will have the following experience:

    •    Completion of HSC or equivalent qualification preferred.
    •    At least 1 years’ experience in an office administration role.
    •    Previous experience working in a health insurance call centre or retail environment.
    •    Strong customer service skills, with the ability to accurately apply policies and procedures, follow documented processes, and identify opportunities for improvement. 
    •    Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Why work at Doctors' Health Fund?

At Doctors' Health Fund, our people and culture are at the heart of everything we do. You’ll join a supportive, inclusive team that lives our values of purpose, trust, passion, and courage every day. Our agile environment empowers everyone to contribute ideas, get involved in projects, and make a real impact. We’re committed to your growth, offering professional development opportunities, a comprehensive induction program, and a safe learning environment to help you achieve your long-term career goals.
Some of the great benefits we offer include:
    •    Flexible working arrangements promoting genuine work-life balance.
    •    Sydney CBD office with stunning Darling Harbour views.
    •    25% discount on Doctors’ Health Fund membership.
    •    Travel insurance through Avant (conditions apply).
    •    Access to career, health, and wellbeing support, including EAP and education sponsorship.
    •    Regular social events and activities.