Member Services Specialist

Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 70,000 health care practitioners, students and their families.

As a Member Services Specialist you will play a vital role in contributing to one of the fastest growing health funds. This is a key role within our Member Services team and is responsible for servicing members and meeting members’ service expectations. We pride ourselves on our personal, expert service and providing extraordinary outcomes for new and existing members.

• Member Services Specialists are part of our front-line team and therefore need to be knowledgeable on our product, process, procedures and business rules. You will work in a supportive team and training will be provided.
• This is a permanent full-time role based in our Sydney CBD office.

Key accountabilities include:

• Deliver high quality, accurate information to members
• Answer enquiries (by phone, fax, email or mail) promptly, competently and professionally, using correct processes, procedures and systems
• Manage member details and identify member retention, growth and service opportunities
• Understanding information in relation to the health insurance industry as well as understanding Doctors’ Health Funds products, processes and systems to ensure efficient and effective answering of member queries.
• Participating in coaching and training required to keep knowledge and skills up to date

The successful applicant will have:

• HSC or equivalent preferred
• A friendly and approachable personality and a ‘can do’ attitude
• Exceptional verbal and written communication skills, including listening and effective questioning skills
• Time management, customer service, conflict resolution and attention to detail
• An aptitude to learn with a willingness to be involved and contribute to the success of the company.

Why work at the Doctor’s Health Fund?

Our people and our culture are at the centre of everything we do at Doctors’ Health Fund. By working here, you’ll be part of a dedicated, thriving, inclusive and supportive team environment that champions values of purpose, trust, passion and courage every single day.
The agile environment in which Doctors’ Health Fund operates allows for everyone to make a difference and be involved in any projects or initiatives, where your contribution and ideas are respected and valued. We take your career seriously and provide a safe learning environment and opportunities for professional development and to succeed in your long-term career goals. Together with a comprehensive induction program to kick-start your career at Doctors’ Health Fund, here are some of the great benefits available to you:

• Established flexible working arrangements, promoting a genuine work-life balance.
• Sydney CBD location with incredible Darling Harbour views right from your desk
• Automatic eligibility to become a member of Doctors’ Health Fund, with a 25% discount off your health insurance
• Free salary continuance insurance and free travel insurance with Avant
• Career, health and wellbeing support through our Employee Assistance Program (EAP), health and wellbeing programs, tertiary education sponsorship and support
• Regular social events and activities throughout the year