Service Consultant - Service Delivery WA

About Avant

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. It was established by a small group of doctors in 1893, who wanted to “protect themselves from actions arising out of the practice of medicine”. 
Avant now represents 82,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers. 
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities. 
The commitment to members and the profession from our 850 staff has resulted in over 50% of Australia’s doctors choosing to be Avant members, delivered annual revenues of $440 million and net assets of $1.4 billion.

About The Role

The purpose of this role is to provide consistently superior service to Avant members and customers. 
Service Consultants are our front-line service staff and need to be knowledgeable on process, procedures and business rules. They are responsible for servicing our members through a variety of different channels, including inbound and outbound phone calls, letters, faxes and emails.
Through the general course of this role, Service Consultants develop a strong generic knowledge of product, policy and procedures, providing an excellent platform to grow and develop a new career with Avant.

About You

We are seeking a dedicated Service Specialist to join our team in WA. As a Service Specialist, you will be responsible for delivering consistently superior service to our clients and ensuring the provision of quality work in all interactions. You will assist with member record maintenance, identify continuous improvement opportunities, and contribute to the overall success of the department.

Key Responsibilities:

•    Deliver consistently superior service to clients, exceeding expectations.
•    Ensure the provision of quality work in all aspects of service delivery.
•    Assist with member record maintenance, ensuring accuracy and confidentiality.
•    Identify and implement continuous improvement opportunities to enhance service efficiency and effectiveness.
•    Contribute actively to the overall success and goals of the department.
•    Adhere to Occupational Health & Safety guidelines and promote a safe work environment.

 
To be successful you will have:

•    Proven experience in a service-oriented role, with a strong track record of delivering excellent customer service.
•    Attention to detail and commitment to delivering quality work.
•    Ability to maintain accurate records and handle sensitive information with confidentiality.
•    Strong analytical skills with the ability to identify and implement process improvements.
•    Excellent communication and interpersonal skills.
•    Knowledge of Occupational Health & Safety regulations and practices preferred.

What’s in it for you:

•    Great work/life balance 50% WFH once fully trained. 
•    Immaculate offices and onsite amenities 
•    Supporting and vibrant team 
•    Career Growth within a large medical organisation