Support Officer (Visiting) – Aged and Community Care

• Part time 15.2 hours per week
• Max term contract until 30 June 2025
• Based in Mount Gambia SA

About Us 

The Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. 

About the role 

This role works within the Nationwide Visiting Program and is responsible for the delivery of the Aged Care Volunteer Visitor Scheme (ACVVS) program in the community, providing a social connection service for older Australians in Australian Capital Territory, Tasmania, New South Wales, Western Australia, Victoria and South Australia. 

Your role is to train and support the volunteers who will deliver the service to ensure the program is run according to program guidelines and the Australian Red Cross policy.

You will be assisting with networking with Aged Care Facility Co-ordinators, home care providers, volunteer agencies and the local community to promote and expand the service.

What you will bring 

• Comfortable working in a fast-paced online environment across multiple software platforms
• Maintain accurate records of all volunteers, clients, their matches along with their progress through their placement
• Develop and maintain positive working relationships with internal and external stakeholders including communication with Home Care Package providers and Lifestyle Co-ordinators across the Mount Gambier region to facilitate client referrals and matches and to ensure an awareness of community services needs within the broader community
• Demonstrated client centred approach to your work and interactions 
• Ability to support and coach volunteers and connect with the local community
• Demonstrated ability to work in a virtual team and support other team members
• Demonstrated ability to think outside the box to resolve volunteer and client concerns
• An Australian Drivers Licence

Why work with us?  

Work for purpose, know that the work you do enables The Australian Red Cross to support and empower people and communities in times of vulnerability. 

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have. 

Benefits that act for you, while you act for humanity 

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. 

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs. 

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options.

Career development: Access to ongoing learning, training, and development courses 

Further information  

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 3. Salary from $73,823.36 FTE + superannuation + salary packaging.

For additional enquiries, please contact Mary Vijendra on 0466 816 229 for a confidential discussion.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Applications close: Wednesday 25^th September 2024

Job Ref #: 11462