Caseworker - Community Programs

Caseworker – Community Programs

• Contract until 30 June 2026 - Full time hours
• Based in Aitkenvale - Generous salary packaging
• World’s largest Humanitarian movement

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Caseworker will provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals. They will work with other agencies and organisations in a collaborative approach to source appropriate support for clients. They will also contribute to co-design process and adapt and innovate ways of working in order to improve Red Cross’s response to the needs of clients.

Day to Day you will

• Provide quality casework support which identifies key client strengths, needs, resources available to meet those needs and the methods to assist the client to achieve meaningful change and self-agency.
• Provide case management and effective interagency collaboration.
• Conduct holistic assessments of complex client strengths and needs using the Strengths and Needs Assessment Framework (SANAF), and other risk assessments (this can include complex mental health and child protection risk assessments) and develop and implement appropriate case plans and safety planning.
• Maintain updated sector referral pathways for reference by Red Cross people
• Represent Red Cross in forums and networks, and advocate on behalf of clients to improve client opportunities and outcomes using the humanitarian diplomacy approach.

What you will bring

• Sound casework/ case management experience including holistic assessment of client needs and development of case plans.
• Experience in working with marginalised people in the community.
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies.
• A current Driver’s licence and Working With Children Check are mandatory requirements for this role.

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Housing and Disability Award – Level 4.

Applications close:  9am Monday 10 March

For any enquiries, please contact Kelsey Cross at kcross@redcross.org.au – please note this is only for enquiries, all applications must be submitted through our website for consideration.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Job Ref # 12137