Case Worker - Community Programs

• Fixed term role until 30^th June 2025
• Full-time hours
• Based in Aitkenvale

About us 

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. 

The Street to Home program

Red Cross has been successful in receiving additional funding to expand our homelessness programs in Townsville, allowing us to further grow our teams that provide support to people who are experiencing homelessness, or at risk of homelessness.

The Street to Home program supports people who are homeless to live safely and develop pathways out of homelessness.

Street to Home incorporates a mobile outreach service. The morning outreach is 7am -10am Monday to Friday and every alternating Saturday 7am -10.30am

About the role 

In this role, you will provide mobile, outreach and centre-based case management support to individuals and families experiencing vulnerabilities in Townsville. You will operate from a strength based and capacity building framework to ensure the promotion of social inclusion, human rights, participation, and consumer choice.

You will work with other agencies and organisations in a collaborative approach to source appropriate support for clients. In addition, you will also contribute to co-design process and adapt and innovate ways of working to improve Red Cross's response to the needs of clients.

What you will bring

• Sound casework/ case management experience including holistic assessment of client needs and development of case plans
• Experience in collaborating competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
• Well-developed interpersonal and written communication skills
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate, and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
• Proven capacity to be adaptive and resilient and to work independently in a self-directed manner, and as a member of a team

Mandatory requirements for this role

• A valid Queensland Working with Children Check
• A current Australian Driver Licence

Benefits that act for you, while you act for humanity. 

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience, and mindfulness, as well as access to guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options.

Career development: Access to ongoing learning, training, and development courses 

Further information  

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $85,145.84 FTE + superannuation + salary packaging.

Applications close:  Wednesday 14^th May 2025

For any enquiries, please contact Janelle Bulman on 0478 882 440 please note this is only for enquiries, all applications must be submitted through our career’s website for consideration.

Applications will be reviewed as they are received and the application closing date may be brought forward, therefore you are encouraged to apply as soon as possible.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Job Ref #: 12386