Case Worker - Community Programs

• Full time
• Max term until 30 June 2026
• Based in Townsville                                                           

About Us 

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. 

About the role 

The Case Worker provides casework support within a number of Red Cross Community Program portfolios. Provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals. Work with other agencies and organisations in a collaborative approach to source appropriate support for clients.
Contribute to co-design process and adapt and innovate ways of working in order to improve Red Cross’s response to the needs of clients.

The Red Cross Homestay Program is an early intervention service that provides case management, advocacy, and referral support to individual and families who are currently housed, but at risk of homelessness. Homestay works alongside people to prevent them from becoming homeless and to assist them to sustain new or existing tenancy.  Homestay provides intensive support and works within a strengths-based model to assist individuals in meeting their goals and addressing the barriers they face.

What you will bring 

• Proven ability to provide high quality, specialist casework support and case management
• Demonstrated understanding of how to holistically assess complex client needs, including conducting risk assessments, and developing effective case plans and safety planning
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds
• Application of knowledge, skills and experience in a variety of client practice approaches and frameworks
• Proven capacity to be adaptive and resilient and to work independently in a self-directed manner, and also as a member of a team.
• Demonstrated understanding of the complex needs of children and young people is desirable
• A current Working with Children Check and Australian Driver’s Licence is mandatory.

Why work with us?  

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability. 

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have. 

Benefits that act for you, while you act for humanity 

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. 

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs. 

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options 

Career development: Access to ongoing learning, training, and development courses 

Further information  

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 4.

For additional enquiries, please contact Jessica Kennedy on 0414 848 861 for a confidential discussion. 

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Applications close: Tuesday 6th of May 2025

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier 

Job Ref #: 12374