Lead - Community Programs

About Us 

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. 

About the role 

Be responsible for a functional team that contributes to the delivery of community programs, that can include Place Based (First Nations) programs, migration, homelessness and other community needs that support clients to maintain social connectedness, independence, improve health and wellbeing outcomes. 
Working as part of an integrated team, the Lead is responsible for ensuring their functional areas deliver a high-quality service, is compliant with standards and legislation, and achieves operational and financial key performance indicators.

The Homelessness Services provide planned and solution focused support to individuals and families who are homeless or at risk of homelessness. We work collaboratively with specialist and mainstream services in the Townsville area to make a significant and meaningful impact on ending homelessness together.

What you will bring

• Demonstrated ability to research, assimilate and analyse complex information and use this to optimise and continuously improve business approaches and models.
• Demonstrated understanding of key drivers of success within teams to enable achievement of organisational goals.
• Ability to plan and implement immediate and long term operational and strategic goals.
• Demonstrated capability to lead teams in continuous improvement approach to program implementation and ways of working
• Demonstrated interpersonal skills including excellent communication skills catering for diversity within the team, and with the ability to express ideas clearly, listen effectively and provide feedback constructively.
• Demonstrated knowledge and/or experience in providing programs to clients from diverse backgrounds and cultures, including (but not limited to) First Nations, CALD and LGBTIQ+.
• A current Working with Children’s Check is mandatory

Why work with us?  

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability. 

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have. 

Benefits that act for you, while you act for humanity 

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. 

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs. 

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options 

Career development: Access to ongoing learning, training, and development courses 

Further information  

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 5.

For additional enquiries, please contact Jessica Kennedy on 0414 848 861 for a confidential discussion. 

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Applications close: Wednesday 30th April 2025

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier 

Job Ref #: 12272