Customer Service & Support Officer

• Permanent part-time role (22.8 hours per week)
• Based in Docklands, Melbourne 
• Work for the world's largest humanitarian movement  

About Us  

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.  

About the role  

As the first point of contact, the Customer Service & Support Officer is pivotal in creating a positive experience for everyone contacting or attending the Docklands, Melbourne Red Cross Office. This role will provide a welcoming and safe connection point and reception environment for: clients accessing services or information; volunteers and members; key partners; and the wider community seeking to connect and access services.  

 
This role delivers effective and efficient quality customer focused service; and facilitates access to information and support services. In addition, the role provides operational and administrative support that enables Red Cross facilities and fleet to support and deliver services to stakeholders and customers in a safe, clean, effective and professionally presented environment as part of the Community Programs and Business Operations team. 

What you will bring 

• Previous experience in a customer service / reception environment
• The ability to identify and implement effective and efficient reception and administration systems within a complex service delivery setting.
• Through knowledge of solution focused customer service practices 
• Sound verbal, written, communication and interpersonal skills 
• Ability to deliver sensitive and responsive customer services to all people irrespective of ethnicity, culture, gender, sexual orientation, disability 
• Ability to manage multiple tasks and deliver outputs within specified time frames 
• Proficient computer skills, especially with Microsoft Suite  

Benefits that act for you, while you act for humanity  
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.   

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.  

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options  

Career development: Access to ongoing learning, training, and development courses  

Further information  

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $73,823.36 FTE + superannuation + salary packaging. 

For additional enquiries, please contact Nathan Brown on 0427 404 171 for a confidential discussion.  

Applications close:  Sunday 2nd February 2025   
Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier 
Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role. 

 
Job Ref #: 11864