Case Worker - Homestay Support / Tenancy Sustainment

• Maximum term position until 30 June 2026
• Full time
• Based in Aitkenvale

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

Red Cross has been successful in receiving additional funding to expand our homelessness programs in Townsville, allowing us to further grow our teams that provide support to people who are experiencing homelessness, or at risk of homelessness.

Homestay Support – Tenancy Sustainment services aim to prevent clients from losing tenancies that are at risk (early intervention) as well as supporting clients to maintain tenancies and prevent tenancies from becoming at risk (prevention/ tenancy sustainment).

In this role, you will work across Red Cross Homelessness and Housing Services and other Community Programs that offer case management support to individuals and/or families experiencing vulnerabilities in Townsville. You will provide casework and individualised support to clients to meet identified goals, working collaboratively with other agencies and organisations to source appropriate support for clients, operating from a strength based and capacity building framework.

What you will bring

• Sound casework/ case management experience including holistic assessment of client needs and development of case plans
• Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
• Well-developed interpersonal and written communication skills
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
• Proven capacity to be adaptive and resilient and to work independently in a self-directed manner, and also as a member of a team
• Working with Children Check and Driver Licence are mandatory requirements of this role

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses

Further information 

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $85,145.84 + superannuation + access to salary packaging.

For additional enquiries, please contact Sonali Viyyapu on 0407 148 975 for a confidential discussion.

Applications close at 11:55PM (Australian Eastern Daylight Savings Time) 26 November 2024

Job Ref #: 11738