Reservations Manager - Lake Tekapo

Nestled in the heart of New Zealand’s South Island, near the stunning shores of Lake Tekapo, you’ll find Mantra Lake Tekapo and Peppers Bluewater Resort. These properties offer a comfortable selection of one, two, and three-bedroom apartments, suites, and villas, providing the perfect retreat amidst the breathtaking landscapes of the Southern Alps and Mount Cook National Park. Guests can unwind with on-site amenities, including a swimming pool, hot tub, barbecue area, and outdoor fireplace at Mantra Lake Tekapo, or indulge in farm-to-table dining with spectacular views at Rakinui Restaurant & Bar at Peppers Bluewater Resort. On your days off immerse yourself in the peaceful lifestyle by enjoying the abundance of relaxing activities Lake Tekapo has to offer such as horse-riding, hot pools and stargazing.

Purpose

As the Reservations Manager – Lake Tekapo, you will play a key role in overseeing all reservations activities across two properties, ensuring seamless operations and maximizing revenue. Your leadership will drive high occupancy rates while providing ongoing support and guidance to the Reservations team, contributing to the overall success of the department across both properties.

Location: Peppers Bluewater and Mantra Lake Tekapo

Contract Type: Permanent Full-Time

Hours: 30 hours weekly

Pay Rate: $62,000.00 - $67,000.00 annual salary

Primary Responsibilities

• Lead, support, and train the Reservations team to ensure consistent service standards and operational excellence
• Develop and manage occupancy and revenue forecasts, preparing yearly projections and monthly objectives to maximize revenue
• Handle reservations inquiries promptly, leveraging up-selling opportunities and optimizing revenue potential
• Monitor and adjust room rates, availability, and allocations across PMS, GDS, and online reservation systems to maximize occupancy
• Coordinate group bookings and internal allocations, ensuring seamless communication and optimal room utilization
• Conduct regular yield meetings and collaborate with management, reviewing occupancy trends, events, and revenue strategies

Skills and Experience

• Proven leadership experience with the ability to coach, mentor, and inspire a high-performing team
• Strong communication and relationship-building skills, with confidence in stakeholder engagement, negotiation, and networking
• Excellent time management and multitasking abilities, ensuring efficiency in a fast-paced environment
• Passion for hotel operations, with a sound understanding of industry trends and best practices
• Ability to adapt to change, demonstrating flexibility and a solutions-focused mindset
• Commitment to Accor’s values and HEARTIST® culture, embodying integrity, professionalism, and service excellence

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

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