Guest Service Agent

The Sebel Sydney Chatswood, where luxury and convenience come together. Just a 20-minute train ride from Sydney's CBD, our property offers elegant one, two, and three-bedroom apartments, perfect for both business and leisure stays. Guests enjoy a relaxed breakfast experience and have access to versatile meeting and event facilities, ideal for corporate functions and special occasions alike.

Located just steps away from Chatswood Station and Westfield, working here means being at the heart of a vibrant community, with everything you need right at your doorstep. 

Purpose

As a Guest Service Agent, at The Sebel Sydney Chatswood you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

In this unique environment, high standards are expected, and you will often be required to work independently at reception, handling inquiries from hotel guests, residents, and contractors. We are seeking a highly skilled and reliable professional who thrives in a fast-paced setting and can confidently work unsupervised across the front desk operations with efficiency and professionalism.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidently communicate with guests, residents, and contractors, ensuring smooth and professional interactions at all times
• Independently handle reception duties, including managing guest inquiries, resident concerns, and contractor access
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is essential, preferably in a high-expectation environment
• Proven ability to work independently, demonstrating confidence and sound decision-making skills
• Strong problem-solving skills with the ability to handle guest concerns professionally and efficiently
• Exceptional organisational and time management abilities to handle multiple responsibilities at once
• Skilled at collaborating within teams while being highly capable of managing front desk operations solo
• Proficiency in both written and verbal communication, ensuring clear and professional interactions with guests, residents, and contractors
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays as required

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Elevate your career in a dynamic and welcoming environment where every day brings new opportunities.