Meeting and Events Executive

At Quay West Suites Melbourne we transform every guest's stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.

Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional. From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.

We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.

Purpose

As the Meeting and Events Executive, your expertise lies in the finer details, your role involves meeting the needs of secured meeting and events business including weddings and social events from compilation of event order through to onsite management of the event and appropriate after function follow up.

Primary Responsibilities

• Responding to client enquiries and contacting clients to determine their meeting and event needs
• Daily and weekly administrative duties including distribution of event orders, final numbers and change log reports
• Coordination of all internal events including offsite catering orders
• Provide assistance in the formulation of quotations for conference proposals - covering venue, function, menu, and accommodation costs
• Complete organisation of conference activity and events from confirmation to post-event follow-up in order to ensure client satisfaction
• Develop and maintain effective relationships with clients and meeting managers, to ensure customer satisfaction and repeat business

Skills and Experience

To be successful in this role you will have a proven track record of performance, as well as:

• Knowledge of OPERA, Opera Sales & Catering (desirable)
• Outstanding service by providing the real deal to clients
  Strong administration and coordination skills, especially in regards to deadline
• Strong knowledge of Microsoft Office suite essential
• Hotel experience or hospitality training in Conference & Events/Sales & Marketing highly regarded
• The ability to find the “yes” in every situation, excellent attention to detail and great customer service skills
• Excellent communication skills and professional telephone manner
• A friendly, outgoing personality and a high standard of personal presentation
• Excellent attention to detail

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

If you value excellence, creativity, and making every guest's experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.