Accounts Receivable Officer

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world. 

Purpose

The Accounts Receivable Officer - Shared Services will provide end to end Accounts Receivable support dealing with multiple properties within a Property Management System. The Accounts Receivable Officer – Shared Services will perform day-to-day financial transactions, including verifying and sending invoices, reconciling & posting payments, completing adjustment forms in line with company policies & procedures. As well as maintaining the Accounts Receivable aging ledger, including following up overdue invoices, investigating short payments, maintaining record of follow up actions and attending Credit Meetings.

Primary Responsibilities

• Review and email invoices daily
• Accurately apply payments received based on remittance advice provided
• Complete adjustment forms as required
• Perform follow-up on aged accounts per Accor’s standard policies & procedures
• Attend regular Credit Meetings to provide updates on aged accounts
• Run Accounts Receivable aging reports
• Respond to Properties, Wholesalers & Agent requests for information (with a 2 business day service standard)
• Work with Wholesalers/Agents and internal teams to resolve any discrepancies
• Ensures all processes are documented and updated regularly.
• Ensures proper recordkeeping and will assist in data collection for audit purposes
• Ensure any requests or issues are resolved in a positive & timely manner or referred to your direct manager for resolution
• Perform other duties as assigned.

Skills and Experience

• Previous experience in Accounts Receivable or working with a Property Management System (Opera)
• Experience working in a Shared Services Accounts Receivable environment highly regarded
• Excellent communication and organizational skills
• Superb time management and high attention to detail
• Ability to work with limited supervision
• Ability to meet deadlines and report progress
• Maintains confidentiality of corporate and shareholder information
• Comfortable working with Excel, using formula’s and reconciling
• Familiar with contract language and analysis
• Strong customer service experience
• Knowledge of general accounting principles, month end process, etc.

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.