Front Office Manager

Are you the original people whisperer?  Do you ooze calmness, control, collaboration - all tied up with a healthy dose of confidence?  You are the people guru everyone wants on their team, and team want to follow. If variety is the spice of life, and you like it spicy then we are your tribe – and we can’t wait to welcome you! 

As Front Office Manager at Adina Apartment Hotel Auckland Britomart, you’re pitch perfect when it comes to understanding and exceeding guest experiences. You lead by example, whether it’s driving return guest programs, gaining insights from and updating CRM or implementing guest feedback improvement plans. 

You’re both a motivator and a magnet – taking charge of the Front Office team, inspiring, guiding, coaching, and developing them along their career journey to greatness. Whilst occasional peacemaker and professional problem-solver are certainly part of the role, operational excellence is where you excel and, standing side by side with the team to execute is the name of the game. 

Safety & Security are your jam. For that reason, you are a stickler for processes, and to you, admin is key! You ensure all financial transactions are executed in accordance with policy and procedure, welcome guests to their temporary home, and engage the team to ‘GoMAD’ every day. It’s likely you’ll have been a Senior Duty Manager, or a Front Office Manager in a previous role, and this opportunity is the next step in your success story! 

We recognise and celebrate your uniqueness and promise to give more back. You see, we’re not looking for a short-term relationship, although every day will feel new and exciting with limitless possibilities.    

Does this sound like your kind of place? Find more with TFE, you deserve it.